23 PHDream Privacy Policy

When you register and use 23 phdream, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or bank account information. We also collect identity verification documents when required, such as a government-issued ID, to confirm that you meet the minimum age requirement of 21 years old. In addition to information you provide directly, we automatically collect technical data when you access the platform — including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for players across the Philippines. We do not collect any information beyond what is reasonably necessary for the purposes described in this Privacy Policy. All data collection is conducted in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012.

The personal information we collect is used exclusively to provide, maintain, and improve the 23 phdream platform for Filipino players. Specifically, we use your data to process account registrations and verify your identity, to handle deposits and withdrawals in Philippine pesos (PHP), and to deliver customer support when you need assistance. We also use your information to comply with our legal and regulatory obligations, including anti-money laundering checks and responsible gaming requirements mandated under Philippine law. Your contact details may be used to send you important account-related communications, such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. We do not use your personal data for unsolicited marketing without your consent, and we do not sell, rent, or trade your information to any third party for their own commercial purposes. Any use of your data beyond what is described here will only occur with your explicit consent or as required by law.

23 phdream does not sell or share your personal information with third parties for marketing or advertising purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and IT infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. All third-party service providers we work with are contractually required to handle your data securely and in accordance with applicable privacy laws. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the rights, safety, or property of 23 phdream or its players. In the event of a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will always inform you of any material changes to how your data is shared, to the extent permitted by law. Your trust is important to us, and we take every reasonable step to ensure your information is handled responsibly.

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 23 phdream platform is encrypted using secure protocols, and sensitive information such as payment details is handled through certified payment processing systems. Access to your personal data within our organisation is strictly limited to personnel who need it to perform their job functions, and all staff are trained on data protection responsibilities. Despite these measures, no online platform can guarantee absolute security against all possible threats, and you use the platform at your own risk in this regard. You are responsible for keeping your account password confidential and for logging out of your account when using shared or public devices. If you suspect that your account has been compromised or that your personal data has been accessed without authorisation, please contact our support team immediately. We will investigate any reported security incidents promptly and take appropriate action to mitigate any harm.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations under Philippine law. Transaction records, identity verification documents, and account activity logs may be retained for a minimum period as mandated by applicable anti-money laundering and gaming regulations. Once the retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it in accordance with our internal data management procedures. If you request the closure of your account, we will process your request and begin the data retention countdown in line with our legal obligations — we cannot immediately delete all records if we are required by law to retain them for a specified period. You may request information about the specific retention periods applicable to your data by contacting our support team. We do not retain data beyond what is necessary for the purposes described in this Privacy Policy. Our goal is to minimise data retention while fully meeting our compliance requirements.

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to your personal information held by 23 phdream. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You also have the right to object to the processing of your personal data in certain circumstances, and the right to request the erasure of your data where there is no longer a legal basis for us to retain it. To exercise any of these rights, please contact our support team using the email address provided in this policy — we will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that some requests may be subject to identity verification before we can process them, to ensure that we are responding to the correct individual. If you believe your data rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.

23 phdream reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised effective date at the top. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. If we make significant changes that materially affect your rights or how we use your data, we will make reasonable efforts to notify you through the contact details associated with your account. Your continued use of the 23 phdream platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options. For any questions about this Privacy Policy or our data practices, please visit our FAQ page or reach out to us directly at [email protected].